Refund policy

Effective date: August 16, 2026

Dusty Records products are digital goods delivered electronically. Because digital products cannot be physically returned and access is provided shortly after purchase, all sales are final and non-refundable, except as described below or as required by applicable law.

Non-Refundable Purchases

We do not provide refunds, returns, or exchanges because:

You changed your mind or no longer want the product;
You purchased the wrong product;
You do not prefer the product’s sound, tone, performance, or other subjective characteristics;
You lack compatible software, hardware, storage, internet access, or technical knowledge;
The product is incompatible with software, hardware, or a workflow that was not expressly identified as supported;
You did not review the product description, file formats, compatibility information, audio demonstrations, or technical requirements before purchasing;
You are unable to download or use the product for reasons outside our reasonable control; or
A third-party product, platform, plug-in, loader, operating system, or file format is changed, discontinued, or no longer supported.

Please review all product descriptions, demonstrations, file formats, compatibility information, and system requirements carefully before completing your purchase.

Duplicate Purchases and Billing Errors

If you were charged more than once for the same transaction or accidentally purchased the same product more than once, contact us at support@dustyrecords.com.

After verifying the duplicate transaction, DUSTY RECORDS LLC will refund the duplicate charge. Any valid purchase and associated license will remain in effect.

Defective, Corrupted, or Incomplete Files

If a downloaded product is corrupted, incomplete, materially defective, or materially different from the product described, contact us at support@dustyrecords.com with:

Your name;
Your order number;
The product name;
A description of the problem; and
Any relevant error message or screenshot.

We will first make reasonable efforts to provide technical assistance, replacement files, a corrected download, or another appropriate remedy.

If we verify that the product is materially defective and cannot provide a working replacement or reasonable remedy, we may issue a refund to the original payment method.

Download and Delivery Problems

Failure to receive or locate a download does not automatically qualify an order for a refund. Before contacting us, please:

Confirm that the email address entered at checkout was correct;
Check your spam, junk, promotions, and filtered-message folders;
Review your order confirmation and customer account, if applicable; and
Confirm that your email provider has not blocked or rejected the delivery message.

If you still cannot access your purchase, contact support@dustyrecords.com. We will make reasonable efforts to restore access or provide replacement delivery.

Unauthorized Transactions

If you believe an order was placed without your authorization, contact us promptly at support@dustyrecords.com and provide the relevant order information. We may request information reasonably necessary to investigate the transaction and protect the associated account.

Submitting a knowingly false claim of unauthorized use, initiating an improper chargeback, or obtaining a refund while retaining or continuing to use downloaded product files may violate the Dusty Records End-User License Agreement and applicable law.

Approved Refunds

If a refund is approved:

It will ordinarily be issued to the original payment method;
Processing times may vary depending on the bank or payment provider;
Access to the refunded product may be revoked; and
The license associated with the refunded product terminates, unless we expressly state otherwise in writing.

Following termination of the license, you must stop using and delete all copies of the refunded product in your possession or control.

Statutory Rights

Nothing in this policy excludes, restricts, or modifies any refund, cancellation, warranty, or consumer-protection right that applicable law does not permit us to exclude, restrict, or modify.